Answers before you book.

Handled SA is a San Antonio-based local concierge and operational support service for busy professionals, families, businesses, and event teams that need an extra set of hands.

No. Errands are one category of support, but Handled SA is broader than that. We help businesses, organizations, and busy professionals buy back time through local logistics, event support, vendor coordination, supply runs, move-in support, and organized follow-through.

Handled SA supports flexible operational help such as event supply runs, vendor market support, business event logistics, material pickup and delivery, realtor open house support, property/community event support, Move-In Support, multi-stop routes, recurring business support, package returns, pharmacy pickups where permitted, and custom flexible requests that fit our scope.

Yes. Handled SA may review event-related support such as vendor market help, fundraiser logistics, business expo support, supply runs, signage or banner transport, setup and breakdown assistance, venue errands, vendor coordination, and other practical event prep tasks. Event support is quote-based and depends on timing, staffing, complexity, distance, and safety.

No. Staffing companies are helpful when you know exactly how many workers you need in advance. Handled SA is designed for smaller support tasks, local logistics, errands, and extra hands that come up before, during, or after busy events or business days.

Yes. If your request does not fit a standard category, you can submit the closest option and describe what you need. Handled SA will review the scope, safety, timing, distance, staffing, and pricing before confirmation.

Individual support is organized into tiers starting with Quick Assist, Standard Support, and Premium Day Assist. Final pricing may vary based on distance, timing, complexity, number of stops, urgency, and item purchase needs.

Every request is a little different. Starting prices help set expectations while allowing Handled SA to quote fairly based on the actual support, timing, and coordination required.

For standard errands, pickups, and deliveries, Handled SA generally does not enter private residences. Move-In Support may be approved on a case-by-case basis for light assistance such as unpacking, setup help, and move-in support. We do not provide full-service moving, heavy lifting, large furniture moving, or appliance moving.

Handled SA offers light Move-In Support such as unpacking help, supply runs, move-in day support, setup assistance, and light carrying. We are not a full-service moving company and do not handle heavy furniture moving, large appliances, or major lifting services. Additional runner support may be available depending on your request.

Handled SA is not a food delivery marketplace. We may review simple prepared-item pickup requests, but restaurant delivery is not our core service and may be declined.

Handled SA is local, relationship-driven, and built around trust, communication, and repeat support rather than a purely transactional one-off task experience. It is a more personal alternative for businesses and busy professionals who need practical local support without managing every detail themselves.

Service is focused on San Antonio, Texas, with availability depending on distance, timing, and capacity. Requests outside the core area may require a custom quote or may be declined.

Handled SA currently serves select ZIP codes in Northwest San Antonio to maintain a high level of service quality and reliability. If your location falls outside our standard service area, we may still be able to assist depending on availability. Additional service fees may apply based on distance.

Handled SA does not accept cash payments. Service fees are paid upfront before service begins. For purchase-based tasks, clients provide an approved spending cap. Handled SA may place a pre-authorization hold for that approved item amount and later capture only the final approved receipt total. Unused authorization amounts are released.

No. Runners are not expected to cover client purchases out of pocket.

Yes. Handled SA supports recurring business, organization, and personal help when the request is a good fit for predictable scheduling and local coordination.

Contact support as soon as possible. Changes may affect timing, feasibility, and final pricing.

Same-day and last-minute requests may be accepted based on availability, distance, urgency, staffing, and task complexity. Submit the request and we’ll let you know what is feasible.

Handled SA reviews requests before accepting them and may decline any request for safety, legal, operational, or professional reasons.

Some pickups, including prescriptions, certain store orders, and other restricted items, may require identification or prior authorization. If authorization is required, Handled SA will send your assigned runner’s name after your request is approved and assigned so you can contact the pickup location before the runner arrives.

Requests are reviewed before confirmation, quoted bookings are confirmed after payment, and service fees are paid upfront before service begins. For purchase-based tasks, clients provide an approved spending cap that may be pre-authorized before service begins. Handled SA captures only the final approved receipt total, and unused authorization amounts are released. If costs exceed the approved cap, we follow the client’s over-budget instructions or request approval before proceeding. Standard errands generally do not include home entry, though approved Move-In Support may allow light in-home assistance on a case-by-case basis. Larger shopping requests, multi-stop support, Move-In Support with extra runners, or more complex errands may require a custom quote. We reserve the right to decline requests for safety, legal, or operational reasons.

No. Handled SA does not support alcohol, tobacco, vapes, or other age-restricted items. We only accept standard consumer errands and package returns that are legal, safe, and appropriate for transport.

Handled SA uses your contact details, address, and task information only to review, coordinate, and complete your request. We work with secure providers such as Stripe for payments and Supabase for data storage, and we do not sell your personal information.

Handled SA is family operated at launch, and initial runners are trusted family members. As we grow, we hope to provide opportunities for others while keeping the same careful review, training, communication standards, and Handled SA support flow. Personal runner phone numbers are not shared unless a dedicated business contact flow is introduced in the future.

Handled SA only accepts standard consumer errands and package returns that are legal, safe, sealed, and appropriate for transport. We do not accept hazardous materials, weapons, illegal substances, alcohol, tobacco, vapes, other age-restricted items, cash, gift cards, live animals, or items that are leaking, suspicious, restricted, or unsafe.