Terms of Service.

Effective Date: May 27, 2026

Last Updated: May 27, 2026

By accessing the website, creating an account, submitting a request, booking as a guest, using a portal, authorizing payment, or using Handled SA services, you agree to these Terms of Service.

Your use of the website and services is also governed by our Privacy Policy, any cancellation or refund language shown during booking, any written quote or approval, and any request-specific instructions we provide. If you do not agree, please do not use the website or services.

These terms use a few simple definitions.

• "Handled SA," "we," "us," and "our" mean Handled SA LLC, a Texas-based operational support business.
• "Client," "user," and "you" mean anyone who visits the website, creates an account, submits a request, books a service, uses a portal, or communicates with Handled SA.
• "Runner" means a person who may help coordinate, transport, shop for, deliver, document, or complete an approved request.
• "Service request" means an individual booking, guest booking, business concierge request, recurring support request, event support request, move-in support request, or other task submitted to Handled SA.
• "Spending cap authorization" means your approval for a maximum item purchase amount, which may be processed through Stripe as a temporary authorization or manual-capture payment.
• "Move-In Support" means light move-in day help, such as supply runs, light unpacking, setup help, organization, or approved support that stays within our scope.
• "Third-party costs" mean amounts charged by stores, merchants, carriers, parking providers, buildings, vendors, payment processors, or other outside parties.
• "Service fee" means the fee paid to Handled SA for reviewing, coordinating, assigning, and performing an approved request. It is separate from item purchase amounts and other third-party costs.
• "Operational communication" means emails, texts, portal messages, support responses, payment reminders, authorization reminders, scheduling messages, and status updates related to a request or account.
• "Website" or "platform" means handledsa.com, booking flows, guest booking pages, client portal, admin portal, runner portal, forms, and related digital tools operated for Handled SA.

You must be at least 18 years old to create an account, submit a request, authorize payment, or use Handled SA services.

Handled SA does not knowingly provide services to minors. We may cancel a request or restrict access if we learn that a user is under 18 or that a request was submitted on behalf of a minor without appropriate adult involvement.

Handled SA provides flexible operational support in the San Antonio, Texas service area. Services are limited to approved requests that fit our safety, timing, distance, staffing, and operational standards.

Examples of requests we may review include event prep and day-of support, vendor coordination, material pickups, supply runs, delivery waiting, setup and light breakdown support, document delivery, business support, recurring support, custom flexible requests, store pickups, package returns, and light Move-In Support.

Handled SA is not every kind of service provider. We are not:

• A moving company, freight company, cargo company, or heavy-lifting service.
• A medical provider, emergency service, law enforcement service, or security service.
• A licensed passenger transportation carrier or rideshare service.
• A pet boarding company, hazardous material transporter, cash courier, or provider of illegal, unsafe, restricted, or suspicious services.

Requests are reviewed before approval. Once a quote is accepted and payment is completed, Handled SA will make reasonable efforts to complete the request as scheduled. However, completion times, item availability, or fulfillment may still be affected by circumstances outside of Handled SA's control.

We may decline, pause, modify, quote differently, or cancel a request for safety, legal, staffing, capacity, distance, weather, payment, communication, timing, or operational reasons.

Clients may submit requests through an account or, when available, as a guest. Guest booking links and access tokens should be treated carefully because they may provide access to request details.

The client portal may allow clients to view request status, pay service fees, authorize item spending caps, review receipts, confirm required authorizations, edit eligible unpaid requests, or cancel eligible unpaid requests. The admin portal and runner portal support internal review, coordination, assignment, documentation, and task updates.

Handled SA may use approved employees or independent contractors ("runners") to review, coordinate, or complete requests and deliveries.

Runners are assigned based on availability, location, skill fit, capacity, timing, safety, and operational needs. Clients may not demand a specific runner unless Handled SA approves that arrangement in writing.

Handled SA controls service coordination standards, request review, client communication expectations, and the operational requirements for accepted tasks.

You are responsible for providing accurate names, contact information, addresses, unit or suite details, task details, pickup and drop-off instructions, access instructions, required authorizations, item information, and payment information.

You agree to respond to reasonable questions, communicate respectfully, avoid prohibited requests, and make sure your request is lawful, safe, permitted by relevant third parties, and ready for review or completion.

Standard errands generally do not include entry into private residences. Move-In Support or approved in-home support may involve entry into a home, apartment, condo, dorm, or similar location only when approved in advance, safe access is provided, and conditions are safe and reasonable.

Handled SA may refuse, pause, or leave an environment that appears unsafe, unsanitary, hostile, unlawful, physically unreasonable, or outside the approved scope.

Clients are responsible for securing valuables, confidential items, fragile items, weapons, controlled substances, restricted property, pets, and anything that should not be handled or viewed during a request.

Handled SA aims to exercise reasonable care when handling approved items and completing approved requests. However, errands and third-party interactions involve practical risks.

Handled SA does not guarantee against all accidental loss, breakage, spoilage, delay, merchant error, carrier error, building restriction, weather issue, traffic issue, or other third-party problem. Clients should not request handling of irreplaceable, unusually fragile, confidential, unsafe, restricted, or high-value items unless Handled SA has specifically approved the request in writing.

Handled SA only accepts requests that are legal, safe, appropriate for our service model, and within our operational scope.

We do not accept requests involving hazardous materials, weapons, illegal substances, alcohol, tobacco, vapes, cash handling, gift cards, live animals, passenger transportation, unsafe environments, suspicious items, restricted property, leaking items, medical judgment, emergency response, or requests that require heavy moving or major physical labor.

Handled SA does not accept cash payments. Stripe processes card payments. Service fees and item purchase authorizations are separate.

Listed prices are starting prices, not flat-rate guarantees. Final quotes may vary based on distance, time, urgency, complexity, wait time, parking, route details, number of stops, item handling, staffing, and task requirements.

Service fees are generally paid upfront after you receive a quote and choose to proceed. A request may remain under review or unpaid until the service fee is paid.

For purchase-based tasks, Handled SA may require a spending cap authorization before purchases begin. Runners are not required to pay for client purchases out of pocket.

Spending cap authorizations may appear as temporary holds or pre-authorizations on your card. Only final approved receipt totals are intended to be captured. Unused authorization amounts are released according to your bank or card issuer's timing, and Handled SA does not control that release timing.

Failed, declined, expired, or insufficient authorizations may delay, pause, or cancel service. Handled SA may require successful authorization before a runner starts shopping or makes purchases.

If final costs exceed the approved amount, Handled SA may pause the request and seek additional approval unless your written over-budget instructions allow us to proceed within a higher approved limit.

Clients may edit or cancel eligible unpaid requests through the booking portal while the request is still new or under review. Paid requests, accepted requests, assigned requests, in-progress requests, and completed requests may have limited or no self-service edit or cancellation options.

Cancellation or refund eligibility depends on whether a quote was accepted, a service fee was paid, a runner was assigned, work started, travel began, purchases were made, third-party costs were incurred, or the task was completed.

Service fees may be non-refundable once work begins. Completed tasks are non-refundable. Refunds, credits, partial charges, or exceptions may be handled at Handled SA LLC's discretion unless otherwise required by law.

Clients agree not to initiate improper chargebacks or payment disputes for completed, authorized, or fulfilled services; valid service fees; approved spending cap captures; third-party costs; or charges supported by receipts and service records.

Handled SA reserves the right to dispute fraudulent, mistaken, abusive, or unsupported payment disputes and may provide service records, communications, receipts, delivery confirmations, timestamps, portal activity, authorization records, and related evidence to payment processors, banks, advisors, or other appropriate parties.

Handled SA is not responsible for store inventory, pharmacy delays, carrier policies, apartment or building restrictions, merchant refusal, return denials, vendor mistakes, item substitutions, third-party payment rules, business hours, location closures, or other third-party business operations.

Clients are responsible for arranging any required authorization, account access, order readiness, pickup approval, return eligibility, location instructions, or merchant-specific payment approval directly with the relevant third party.

Handled SA may send operational emails and other communications related to booking confirmations, quote updates, payment reminders, spending cap authorization reminders, scheduling, runner assignment, task status, support responses, receipts, disputes, account access, and policy notices.

Email and the client portal remain important communication channels for request updates, account notices, receipts, and support.

By opting in, clients agree to receive SMS/text messages from Handled SA related to their requests, bookings, payments, authorizations, and service updates.

Message frequency may vary based on booking activity. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help, or contact support@handledsa.com.

Opting out of SMS may limit certain text-based service updates, but clients may still receive important communications by email or through their account portal.

SMS delivery is not guaranteed and may depend on carrier, device, and network availability.

Handled SA may offer optional AI-assisted intake tools, including Handy Beta, to help clients organize typed or spoken request details into a booking draft for review. If you choose voice input, your audio may be processed through speech-to-text and AI services to help prepare the request.

Please do not enter payment details, Social Security numbers, medical details, private account information, or other unnecessary sensitive information into Handy Beta or any AI-assisted intake feature.

AI-assisted tools may summarize requests, suggest missing details, and recommend a possible service tier, but they do not automatically approve, deny, price, assign, complete, confirm, or cancel requests. Handy Beta does not take payment or guarantee pricing, availability, timing, or runner assignment.

All Handy Beta and AI-assisted requests are submitted for Handled SA admin review before confirmation.

If you voluntarily submit a review, testimonial, rating, or similar feedback, you allow Handled SA to review it and, if approved, display it publicly on the website, in marketing materials, or in other business communications.

You may contact Handled SA to request removal of a published testimonial or review that identifies you, and we will review the request.

The Handled SA name, branding, logos, website content, graphics, forms, platform materials, service descriptions, and related materials belong to Handled SA LLC or its licensors.

You may not copy, reproduce, reuse, scrape, sell, misrepresent, or create derivative works from website or platform materials without written permission, except for normal personal use of the website and services.

Handled SA may suspend or terminate accounts, restrict portal access, cancel requests, refuse future service, or require additional review for abuse, harassment, fraud, unsafe behavior, repeated cancellations, payment issues, chargeback abuse, misuse of the platform, false information, prohibited requests, or behavior that creates operational, legal, safety, or reputational risk.

Handled SA is not responsible for delays, failures, or changes caused by events outside our reasonable control, including weather, outages, traffic, store delays, carrier delays, emergencies, road closures, accidents, platform outages, payment processor issues, supply shortages, building restrictions, public safety events, labor issues, or other disruptions.

When practical, Handled SA may communicate updates, revise timing, pause work, reschedule, or cancel affected requests.

To the fullest extent permitted by law, Handled SA LLC is not liable for indirect, incidental, special, consequential, punitive, or similar damages, including lost time, lost profits, missed appointments, unavailable items, third-party delays, merchant decisions, carrier decisions, building restrictions, or outcomes outside Handled SA's reasonable control.

To the fullest extent permitted by law, Handled SA LLC's maximum liability for any claim shall not exceed the amount paid to Handled SA for the specific service request directly giving rise to the claim.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Unless otherwise required by law, any dispute relating to these Terms or Handled SA services should be handled in Bexar County, Texas.

Handled SA may update these Terms of Service from time to time. Updated versions will be posted on this page with a revised effective date or last updated date.

Continued use of the website or services after updates are posted means you accept the updated Terms for later use and later requests.

Questions about these Terms may be sent to:

Handled SA LLC

San Antonio, Texas

Email: support@handledsa.com

Phone: (210) 570-2834